0114-day money-back guarantee
If a theme or plan isn’t right for you, email us within 14 days of your purchase and we’ll refund it in full. You don’t have to give a reason, though it helps us improve.
02What’s covered
- Single theme and Lifetime: a full refund if you ask within 14 days of purchase.
- All-Access subscriptions: the first payment, and any renewal payment, can be refunded in full if you ask within 14 days of that charge.
- Add-on services (installation, brand customization, speed optimization, content migration): a full refund if you ask before we start the work. Once the work is finished it can’t be refunded, but if something isn’t as described, tell us and we’ll put it right.
- Extended and priority support add-ons: a full refund if you ask within 14 days of purchase.
03How to request a refund
Email support@wordpressthemes.site from the address you used at checkout, and include your order number. We reply within 1 business day. Refunds are processed by Dodo Payments, our Merchant of Record, back to your original payment method. Once a refund is approved, it usually takes 5 to 10 business days to show on your statement, depending on your bank.
04After a refund
When a purchase is refunded, its license key is deactivated, so downloads, automatic updates and support for that purchase stop.
05Cancelling All-Access
You can cancel All-Access anytime from your account or by emailing us. Cancelling stops the next renewal, and you keep access until the end of the period you’ve already paid for. Outside the 14-day window, we don’t refund partly used billing periods. Sites you’ve built keep working after you cancel.
06Exceptions
We may decline a refund where there’s clear abuse, such as buying and refunding the same product repeatedly. This doesn’t affect any rights you have under consumer protection law.
07Chargebacks
If something has gone wrong with a charge, please contact us first. We can usually sort it out faster than a bank dispute.