01Email
support@wordpressthemes.site is the fastest way to reach us about anything: pre-sales questions, orders, billing, refunds, license keys and privacy requests.
02Response times
- Single theme customers: within 1 business day.
- All-Access and Lifetime customers: priority queue, within 8 hours.
- Priority support add-on: within 4 business hours.
03Orders and billing
Orders are processed by Dodo Payments, our Merchant of Record. For a question about a charge, email us with your order number, which is on your receipt. You can also reply to the receipt email from Dodo Payments.
04Help with your theme
Step-by-step answers, documentation and video walkthroughs for every theme are in the Help center at wordpressthemes.site/support.
Questions about this page?Email us and a real person will reply within 1 business day.
support@wordpressthemes.site